Remote assistance.

Virtual remote support.

If there is a problem or a plant stops working, or downtime increases costs very quickly. Thus, service operations are only urgent in case of interruption. It is precisely the point where the interactive resources of TeamViewer Frontline's xAssist are currently:

• Remote Support
• Service Management
• Live Problem Solving
• AR Resources

xAssist Makes Care and Support more Simple.

Remote support like xAssist offers significant advantages for you.

Faster response

• Direct transmission of knowledge.
• No delays and relocation costs.
• Live Remote Support.

Greater productivity.

• Reduction of downtime.
• Higher service levels.
• Satisfied Customers.

Simple remote collaboration.

Direct to the solution with xAssist.

With our xAssis remote support solution, you connect technical specialists and collaborators with ease should a problem arise. Thanks to the smart glasses – smart glasses, or remote specialist see exactly what people are selling not locally. It becomes possible to transmit audio and video in real time.

RA markers help the specialist visually detail your instructions. With more books, the local collaborator can follow the guidelines immediately. Also, several users can participate in the call, which allows support from external specialists, including those outside the company's work network.

Optimized service.

Less Downtime, More Productivity.

With a reduction in unproductive time and two costs with travel and relocation, you will get a quick return of your investment. Remote support helps you transmit knowledge between locations and people without losing any information. It reduces the knowledge gaps in your company and reduces the latency of decision-making by your collaborators.

O xAssist offers the possibility of assistance also for its clients. Offer them a new and reliable service experience with remote support. Keep your promise to solve problems without first contact and comply with the criteria of your Service Level Agreements. Develop new service concepts and expand your profit options.