– Essential features of the NPS research platform.

– Add dynamic lists and segments.

Create dynamic lists and easily segment your respondents based on any criteria. Gain in-depth customer persona analysis and easily manage follow-ups.

– Automate and make things happen.

Automate Promoter Score checks based on your preferences. Choose the time, frequency, and add your contact list. Set up and set it to recurring mode. Track NPS over time and compare it to industry standards.

– Analyze the dynamic dashboard in real time.

Monitor Net Promoter Scores over time. View responses from individual promoters, passives, and detractors. Filter responses and gather insights.

– Share follow-up questions and emails.

Add follow-up questions to learn the "why" behind it all. It's best to have an open-ended question to get detailed information. Share personalized follow-up emails with your promoters, passives, and detractors and close the loop.

– Easily distribute via SMS, email, or in-app.

Embed an NPS survey in your app, share Net Promoter Score survey emails, or send SMS surveys to your customers. Make it convenient for your customers and for you too!

– Perform sentiment analysis and view Wordcloud.

Easily decode customer sentiment with sentiment analysis. Select your insights and get a word cloud for a clear and concise understanding of the loyalty factor.

– NPS platform that integrates into your business routine:

– Close the loop with Response Management.

All your responses in one place. Assign responses as tickets to any employee in your organization. Check the status and track assignment, investigation, and resolution.

– Set up your NPS search platform at once.

Label the NPS survey with your logo, name it, and customize it to your liking. Add your email subject and body and get a live preview of your Net Promoter Score survey email instantly. Share separate, customized follow-up questions for proponents, passives, and detractors.

– Integrate with your existing system using workflows and alerts.

Receive rule-based notifications or alerts. For example, alert and attribute your customer success team when you receive a response with a score lower than 4 on our NPS platform. Share personalized follow-up emails with customers based on the score. Create actionable workflows and work with all customers.

– What’s the best feature of our NPS survey platform?

Simplify your employee pulse feedback with the Slack-SurveySparrow integration.

– Segment audiences with custom fields.

Discover deeper insights by categorizing your Net Promoter Score using custom fields like location, date of review submission, and more. Segment your customers instantly and adopt different follow-up strategies. With our NPS platform, it's as easy as can be. Set up a cyclical feedback system. Automate the process; save time and effort with our NPS survey platform.

– Collect feedback periodically.

Schedule surveys for recurring intervals. Configure search settings once and forget about it. Set up a cyclical feedback system. Automate the process; save time and effort with our NPS survey platform. SurveySparrow's NPS survey platform's throttling feature ensures that no respondent is surveyed within the configured timeframe.

= Speed up your searches.

Don't bombard your customers with NPS survey after NPS survey. Why annoy them? Use the Throttling feature of SurveySparrow's NPS survey platform to ensure no respondents are surveyed within the configured timeframe. Enter the number of days, 90 for example, and the batch of respondents will only be retrieved after a quarter. Inspect and understand a customer's full journey and experience with your brand using our NPS software.

– View the customer journey.

Inspect and understand a customer's entire journey and experience with your brand using our NPS software. With feedback from all your interactions, clearly map the customer journey and easily identify pain points.

– Easily integrate with your everyday applications.

• Webhooks.
• API.
• Zapier.
• Workflows.